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15 Important Guest Signals - Section Twelve:
How to Handle Challenging Customer Situations

12. "The Joker"

Ding! Ding ! Ding! We have a buzz here! This character means well, but has allowed the alcohol to flow to the part of their once-functioning brain that unlocks the Pandora's box that houses awful, tasteless jokes and loud, slurred speech. What to do? What to do?

Instead of being one more groan in the room, try to remind guests subtly when they may be encroaching on other neighboring parties. Politely chuckling at jokester's may keep them at bay when they're harmless, but don't encourage anything that is going too far. Bars ARE supposed to be fun, but relaxing. Relaxing is relative and has different meanings to different people. For example, not everyone is watching the big playoff game, but for those that are, it's all that matters at the present moment, so use TACT and be careful not to offend anyone. Pick and choose your battles as necessary and shut off the spigot for those who have had enough.